Effective Date: May 8, 2026
Thank you for choosing Nevat. This Return and Refund Policy explains the conditions under which refunds, returns, cancellations, and exchanges may be provided for products or services purchased from Nevat.
By purchasing or using our Services, you agree to this Policy.
1. Company Information
Nevat
Email: info@nevat.com
2. Eligibility for Returns and Refunds
We may offer returns, refunds, or replacements under certain circumstances, including:
- Defective or damaged products
- Incorrect items received
- Failure to deliver purchased services
- Technical issues preventing proper use of digital products or services
To be eligible, requests must generally be submitted within a reasonable timeframe after purchase or delivery.
3. Non-Refundable Items and Services
Unless otherwise required by law, the following are generally non-refundable:
- Digital products after download or activation
- Subscription fees already billed
- Customized or personalized products/services
- Services that have already been fully delivered
- Promotional or discounted purchases
- Gift cards or prepaid balances
4. Return Conditions
If physical products are eligible for return, they must:
- Be unused and in original condition
- Include original packaging where applicable
- Not show signs of misuse or damage caused by the customer
Nevat reserves the right to refuse returns that do not meet these conditions.
5. Refund Process
To request a refund, contact us at:
Please include:
- Full name
- Order or transaction details
- Description of the issue
- Relevant screenshots or supporting information if applicable
Once reviewed, we will notify you regarding approval or rejection of the request.
6. Processing Time
Approved refunds are typically processed within a reasonable number of business days.
Processing times may vary depending on:
- Payment provider
- Financial institution
- Country or region
- Method of payment
7. Exchanges and Replacements
If eligible, we may offer:
- Product replacement
- Service correction
- Exchange for equivalent items
- Store credit or alternative compensation
at our sole discretion.
8. Subscription Cancellations
You may cancel recurring subscriptions at any time before the next billing cycle.
Unless otherwise stated:
- Cancellation prevents future billing
- Current billing periods are generally non-refundable
- Access may continue until the end of the active subscription term
9. Chargebacks and Payment Disputes
If you experience billing issues, we encourage you to contact us before initiating a chargeback or dispute with your payment provider.
Fraudulent or abusive chargeback activity may result in suspension or termination of Services.
10. Limitation of Liability
To the fullest extent permitted by law, Nevat is not responsible for:
- Indirect or consequential losses
- Delays caused by payment processors or banks
- Customer errors during purchase
- Losses resulting from misuse of products or services
11. Changes to This Policy
We may update this Return and Refund Policy from time to time.
Changes become effective immediately upon posting the updated version.
12. Contact Information
For questions regarding returns or refunds, contact:
Nevat
Email: info@nevat.com
